PHS Help Desk Remote Support Session Connect:

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Remote Sessions are initiated by a Powerhouse Systems engineer.  If not already contacted by the Help Desk, please do so  to use this service!

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Join Session:

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The Powerhouse Systems Engineer or a  Help Desk Technician will ask you to click on a link to allow a temporary connection to your machine for resolution of your issue without an on-site visit from a engineer. Connecting for the first time may require an applet installation.

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Ticket creation & Email Support: support.phs.comcastbiz.net@email.autotask.net

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Full screen use - https://phssupport.screenconnect.com